Refund Policy

Effective Date: April 22, 2026 | Last Updated: April 22, 2026

1. Scope of This Policy

This Refund Policy applies to all products and services offered by MedAuxilium LLC through ClaraCare OS and the Facility Hackers brand, including ClaraCare OS monthly subscriptions, the Facility Hacker Secrets digital book ($47), and any future digital or physical products we offer.

2. ClaraCare OS Subscription Model

ClaraCare OS is offered as a monthly subscription service. Subscriptions are billed in advance on a monthly basis via Stripe. By subscribing, you authorize recurring charges to your payment method until you cancel.

3. ClaraCare OS 14-Day Money-Back Guarantee

New ClaraCare OS subscribers are eligible for a full refund within 14 days of their initial purchase if they are not satisfied with the platform for any reason. To request a refund under this guarantee:

• Email [email protected] within 14 days of your first charge
• Include your account email and reason for the refund request
• Refunds are processed within 5-10 business days to your original payment method

The 14-day guarantee applies to first-time subscribers only and may not be used more than once per organization.

4. Facility Hacker Secrets Book ($47) — 14-Day Guarantee

The Facility Hacker Secrets digital book includes a 14-day money-back guarantee. If you are not satisfied with the book within 14 days of purchase, email [email protected] with your purchase confirmation email and reason for the refund request. Refunds will be processed within 5-10 business days to your original payment method. The guarantee applies once per customer.

5. Monthly Subscription Refunds (After Guarantee Period)

After the 14-day guarantee period, monthly subscription charges are generally non-refundable. However, we evaluate refund requests on a case-by-case basis in the following situations:

• Platform Outage: If ClaraCare OS experiences a verified outage exceeding 24 continuous hours in a billing period, you may be eligible for a pro-rated credit.
• Billing Error: If you were charged incorrectly or charged after a valid cancellation, we will issue a full refund for the erroneous charge.
• Duplicate Charge: Duplicate charges will be refunded immediately upon verification.

6. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. Cancellations take effect at the end of the current billing period. You will retain full access to the platform until the end of your paid period. We do not provide pro-rated refunds for partial months upon cancellation.

7. Data After Cancellation

Upon cancellation, your account will be deactivated at the end of the billing period. Your facility data will be retained for 90 days, during which you may request an export. After 90 days, data may be permanently deleted. We strongly recommend exporting your data before cancellation.

8. Enterprise, Founders, and Annual Plans

Custom enterprise agreements, Founders tier memberships, and annual plans may have different refund terms as specified in your contract. Founders pricing is locked for the duration of active membership and is non-refundable after the 14-day guarantee window. Contact your account representative for details.

9. Chargebacks

If you initiate a chargeback with your bank instead of contacting us first, we reserve the right to suspend your account pending resolution. We encourage you to contact us directly — we are committed to resolving billing issues fairly and promptly.

10. How to Request a Refund

To request a refund or report a billing issue:

• Email: [email protected]
• Subject line: "Refund Request — [Your Account Email]"
• Include: account email, date of charge, amount, and reason
• Response time: within 1 business day

11. Contact

MedAuxilium LLC — ClaraCare OS
Fullerton, California
Email: [email protected]